SERVICE

Customer Service

For any inquiries about your order, our products or website please contact us at info@fcskinsolution.com or 604.877.1299

SHIPPING

We currently ship within Canada only.

Delivery times for a product held in our inventory vary from 2 to 10 business days following the date of the first confirmation notice sent to the customer. In the event that any portion of your order or your entire order is temporarily unavailable, we will contact you to verify whether the order should be cancelled (including a full refund of the total amount) or simply postponed. We are committed to complete customer satisfaction and will make every effort to make sure your needs are met.

If you change your mind about an order, we cannot, unfortunately, allow you to cancel or exercise your right to withdraw if :

  • Immediately inform the delivery person before signing the delivery slip

  • Ask the delivery person to record the damage on the delivery slip before signing it (for example: “Broken Package”, “Opened Package”, “Damaged Package”, etc.)

  • Ask the delivery person to open the package to see if any products are missing or damaged

Each refund request must be assessed by our customer service department on a case-by-case basis.

Any potential shipping delays attributable to shipping companies do not give the customer the right to claim damages and interest. If one or more of the products is missing, defective or damaged, you must inform the shipping company at the time of delivery. If the item is deemed missing, contact our customer service department with your online order number and product references or a description of the missing item listed on your invoice within 5 days of accepting the delivery. Strikes, accidents, theft, exhausted inventory and fires are considered force majeure and will release FC Skin Solution Clinic from its obligation to deliver.

REDUCE THE RISK OF ERROR

We recommend that you retain your order confirmation number so that you can refer to it at the time of delivery. This will allow you to validate if the number of packages received corresponds to the number of packages specified on the shipper’s delivery slip.

SHIPPING COSTS AND DELIVERY TIMES

Shipping/delivery applies to Canada only.
The applicable shipping fee is based on weight of your order and covers the entire Canadian territory.

FC Skin Solution Clinic reserves the right to charge an additional fee for any remote destination that may incur a higher than normal shipping fee. If a higher shipping fee is applicable, we will contact you.

We primarily use Purolator to ship our products. Delivery times are from 5 to 10 days.

ORDER TREATMENT

FC Skin Solution Clinic is committed to processing each order in a personalized manner and to fulfilling each order as quickly as possible. Our online boutique is operational at all times, Monday to Friday, except on the following statutory holidays:

  • January 1 and 2
  • BC Family Day (3rd Monday of February)
  • Good Friday (Friday preceding Easter Sunday)
  • Victoria Day (Last Monday preceding May 25th)
  • Canada Day (July 1)
  • BC Day (1st Monday of August)
  • Labour Day (1st Monday in September)
  • Thanksgiving (Second Monday in October)
  • Remembrance Day (November 11th)
  • Christmas Day (December 25)

For all orders, delivery (shipping) takes place on working days, i.e., Monday to Friday, excluding Saturday and Sunday. When processing your order, the FC Skin Solution Clinic sales team may need to contact you by email. It is your responsibility to pay close attention to and verify any emails you receive. They may contain important information about your order. Additionally, and for various other order-related reasons, a member of the FC Skin Solution Clinic sales team may also need to contact you sooner by telephone.

DAMAGE DURING SHIPPING

At the time of delivery, if your package seems damaged :

  • Immediately inform the delivery person before signing the delivery slip

  • Ask the delivery person to record the damage on the delivery slip before signing it (for example: “Broken Package”, “Opened Package”, “Damaged Package”, etc.)

  • Ask the delivery person to open the package to see if any products are missing or damaged

MISSING ITEMS

If you discover that a product(s) is missing after delivery of your package has taken place, please contact us at info@fcskinsolution.com within 5 days of delivery, specifying:

  • Your online order number
  • Item references or a description of the missing products listed on your invoice

RETURNS

Did something go wrong with your order? Did you order or receive the wrong products by mistake?  Don’t worry, we got your back. Be sure to contact us within 72h of receiving your order so we can address these issues promptly. Be aware that any returned product must be unopened and undamaged for a full refund. Please contact us by email at info@fcskinsolution.com or by phone at +1.604.877.1299 for the next steps of the return procedures.

If you are experiencing an usual skin reaction following the use of the products, we ask that you contact us immediately so we can discuss what might be causing the irritation and offer solutions.

When in doubt, we recommend to contact us by email at info@fcskinsolution.com or by phone at +1.604.877.1299 to discuss any of these issues further.

Skin Solution Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Web Site Terms and Conditions of Use

Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on False Creek Skin Solution Clinic’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:This license shall automatically terminate if you violate any of these restrictions and may be terminated by False Creek Skin Solution Clinic at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

The materials on False Creek Skin Solution Clinic’s web site are provided “as is”. False Creek Skin Solution Clinic makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, False Creek Skin Solution Clinic does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall False Creek Skin Solution Clinic or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on False Creek Skin Solution Clinic’s Internet site, even if False Creek Skin Solution Clinic or a False Creek Skin Solution Clinic authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on False Creek Skin Solution Clinic’s web site could include technical, typographical, or photographic errors. False Creek Skin Solution Clinic does not warrant that any of the materials on its web site are accurate, complete, or current. False Creek Skin Solution Clinic may make changes to the materials contained on its web site at any time without notice. False Creek Skin Solution Clinic does not, however, make any commitment to update the materials.

Links

False Creek Skin Solution Clinic has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by False Creek Skin Solution Clinic of the site. Use of any such linked web site is at the user’s own risk.

Site Terms of Use Modifications

False Creek Skin Solution Clinic may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to False Creek Skin Solution Clinic’s web site shall be governed by the laws of the State of British Columbia without regard to its conflict of law provisions.